FAQ
FAQ
Common questions about Bluemountain shoes, sizing, and orders.
What makes Bluemountain shoes different?
We run a guesthouse in New York City. Every day, we watched travelers arrive exhausted — not from the flight, not from the jet lag, but from their shoes. Heavy, stiff, and taking up half the bag. So we built the shoe we always wished we could hand them: 174g ultralight, hand-woven, yoga-mat cushioned, and packable flat into any carry-on. That's what makes it different.
How light are they exactly?
Each shoe weighs approximately 174g (US size 8) — lighter than a can of soda. A typical sneaker weighs 350–500g. You'll notice the difference the moment you pick up the box.
Can I really pack them flat?
Yes. The hand-woven elastic upper flexes and compresses so the shoes fit in the side pocket of a carry-on suitcase. Pull them out, and they spring back to shape instantly. You gain luggage space without losing style.
Are they comfortable for long walking days?
The TPE insole — the same material used in premium yoga mats — gives a bouncy, responsive cushion that stays comfortable through long city walking days. The high-rebound EVA outsole absorbs impact and returns energy. Built for airports, city walks, and full travel days.
Are they breathable?
Very. The hand-woven elastic upper has a naturally open weave structure that allows continuous airflow around your foot. No more hot, sweaty feet after hours of walking — even in summer heat.
How do I choose the right size?
Available in Men's US 5, 5.5, 6, 6.5, 7, 8, 9, 10 (Women's US 6, 6.5, 7, 7.5, 8, 9, 10, 11). If you're between sizes, we recommend sizing up. Because Bluemountain shoes are handmade with a naturally elastic woven upper, the fit is more forgiving than a standard shoe — the material gently stretches and molds to the shape of your foot over time.
That means even if your size falls between two options, you're covered. A half size up or down still feels comfortable and secure — not loose, not tight. Simply choose your usual US size, and the woven construction will take care of the rest.
Available sizes (Men's US): 5 · 5.5 · 6 · 6.5 · 7 · 8 · 9 · 10 — see the Size Guide for EU, KR, and foot length (in/cm) for each size
What is the heel height?
The sole is 3cm (1.2 inches) high — a subtle lift built into the cushioned sole, not a visible wedge. It looks clean and minimal while adding impact absorption with every step.
Where are Bluemountain shoes made?
Bluemountain is a Korean footwear brand, founded in 2013 and headquartered in Korea. Every shoe starts with our in-house design team in Korea — where the fit, materials, and construction methods are developed, tested, and refined to meet our standards before a single pair is produced. The shoes are then crafted in China by our long-time manufacturing partner, built to our Korean team's specifications and quality checks.
That foundation — Korean footwear expertise since 2013 — is what goes into every pair of Bluemountain woven shoes. Trusted by tens of thousands of customers in Korea, and now available in the US.
What is your shipping and return policy?
Shipping
Free shipping on all US orders. Orders are processed and shipped within 1–2 business days.
Returns
We accept returns within 30 days of delivery. To keep things fair for everyone, we inspect all returned items before issuing a refund.
- Items must be unworn and in original condition — shoes with signs of wear (dirt, scuffs, sole wear, odor) aren't eligible for a refund
- Once we receive and inspect your return, we will process your refund promptly
- Your first size exchange is free — we cover shipping both ways
- Change-of-mind returns: return shipping is paid by the customer (no restocking fee)
- Defective or wrong item: we cover everything
How to start a return
Contact us first via our Contact page. For exchanges and defective or wrong items, we'll email you a prepaid return label. Refunds go to your original payment method within about 5–7 business days after we receive and inspect the item.
Note: Refunds are processed only after the returned item has been received and verified.
Do you have any discounts?
Yes. New here? Get 20% off your first pair with code FIRST20 at checkout. Buy 2 pairs, save 15% — applied automatically at checkout, no code needed. Discounts can't be combined; the best one applies to your order.
Who are these shoes made for?
For anyone who walks cities, travels light, and refuses to choose between comfort and style. Especially: carry-on only travelers, all-day city explorers, and anyone whose feet hurt by noon. If that's you, these were built for you.