Shipping
Free shipping on all US orders. Orders are processed and shipped within 1-2 business days. We currently ship within the United States only.
30-day returns
You can return your shoes within 30 days of delivery. Shoes must be unworn and in original condition, with the original box. Feel free to try them on indoors on a clean surface.
What we cannot accept
Shoes that show signs of wear, such as dirt, scuffs, sole wear or odor, are not eligible for a refund. Items marked Final Sale cannot be returned or exchanged.
Free first size exchange
Wrong size? Your first size exchange is on us. We cover shipping both ways and will email you a prepaid return label.
Change-of-mind returns
If you simply changed your mind, you are welcome to return your shoes. Return shipping is paid by the customer. There is no restocking fee.
Refunds
Once we receive and inspect your return, we will refund the item price to your original payment method, usually within 5-7 business days. Original shipping charges for upgraded shipping are non-refundable.
Defective or wrong item
If your shoes arrive defective or we sent the wrong item, we will cover everything, including all shipping, and send a replacement or a full refund at no cost to you.
How to start a return or exchange
Email hello@bluemountainus.com with your order number and tell us whether you would like an exchange or a refund. We will reply within 1 business day.
Return address
BLUEMOUNTAINUS
26 W Central Blvd, Unit B
Palisades Park, NJ 07650, USA
Please email us before sending your return so we can match it to your order.